Privacy Policy

We collect information you provide directly to us when you:

• Create an account (name, email, password)
• Subscribe to a plan (billing information processed by our payment partners)
• Contact us or complete forms on our platform
• Participate in community features

We also automatically collect certain technical information including IP address, browser type, device information, pages visited, and referring URLs through cookies and similar tracking technologies.

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information including purchase confirmations and invoices
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments and questions
• Send marketing communications, where you have opted in
• Monitor and analyse usage trends and preferences
• Detect and prevent fraudulent transactions and other illegal activities

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Payment processors (Paystack, Stripe, Flutterwave), hosting providers, analytics services, and communication tools that help us operate our platform.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In connection with any merger, acquisition, or sale of assets.
• Protection of Rights: To protect the rights, property, or safety of Plan B Xpress, our users, or others.

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encryption, secure servers, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform. We use:

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings such as dark/light mode

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data (subject to certain conditions)
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us at privacy@planbxpress.com.

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately and we will take steps to remove such information from our systems.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@planbxpress.com
• Website: Contact Form